The Client:
Our client is uniquely positioned to drive the evolution of mobility with various consumer brands, as well as their own eWallet. They are pioneering the realm of innovative mobility services.


  • As team leader you are responsible for the global operation and support of the ePayment Business Services and actively manage the support of the payment operation teams
  • With your team, you look after a growing service landscape from a customer perspective and keep a holistic overview of relevant ePayment business processes
  • Your team serves as hub between the different departments and will assist with questions about service offerings, service requests and incidents
  • You and your team design and define processes and use modern tools and methods to fully document and find suitable solutions for customer requests
  • You evaluate and optimize the implemented processes in service support and support the integration of additional stakeholders with regard to service requests
  • You and your team proactively develop ideas, solutions, suggestions for improving digital ePayment services, and participate in various projects


  • You already have several years of professional working experience in the operation of payment and finance solutions and have an excellent technical and fundamental technical understanding
  • You have experience in the planning, conception and implementation of operational and support processes
  • You have already gained leadership experience from a growing and dynamic team
  • You are a coordination talent and able to keep track of many topics
  • You have a quick grasp and can quickly arrange and assign the incoming requests
  • You help building up the team
  • You have experiences in process modelling BPMN
  • You have fluent knowledge of German and English (spoken and written)
  • You have a good knowledge of MS Office (especially PowerPoint, Excel, Word)

Competitive package of salary and other benefits.

For questions please contact Diederik at +31642672190 or by e-mail at

About us
PaymentGenes is a global consulting and sourcing firm with HQ in Amsterdam. Our founders are payment specialists from Adyen, Braintree, GlobalCollect and Optimal Payments.
We engage at a strategic level, we provide holistic advice across the business on product alignment, acquiring, scheme rules and go-to- market planning. Our experience spans across the world and this gives us a unique understanding of the complexities of each different market and a broader view of the global payment industry.

FinTech, Ambitious, Payments, Mobility, Business Development, Operations, Head of, Team Lead.

Job details

  • Functional area
  • Salary
  • Location
    Stuttgart • Germany
  • Recruiter

    Diederik Klopper