Head of Payment Operations
Our client is uniquely positioned to drive the evolution of mobility with various consumer brands, as well as their own eWallet. They are pioneering the realm of innovative mobility services.
- As team leader you are responsible for the global operation and support of the ePayment Business Services and actively manage the support of the payment operation teams
- With your team, you look after a growing service landscape from a customer perspective and keep a holistic overview of relevant ePayment business processes
- Your team serves as hub between the different departments and will assist with questions about service offerings, service requests and incidents
- You and your team design and define processes and use modern tools and methods to fully document and find suitable solutions for customer requests
- You evaluate and optimize the implemented processes in service support and support the integration of additional stakeholders with regard to service requests
- You and your team proactively develop ideas, solutions, suggestions for improving digital ePayment services, and participate in various projects
- You already have several years of professional working experience in the operation of payment and finance solutions and have an excellent technical and fundamental technical understanding
- You have experience in the planning, conception and implementation of operational and support processes
- You have already gained leadership experience from a growing and dynamic team
- You are a coordination talent and able to keep track of many topics
- You have a quick grasp and can quickly arrange and assign the incoming requests
- You help building up the team
- You have experiences in process modelling BPMN
- You have fluent knowledge of German and English (spoken and written)
- You have a good knowledge of MS Office (especially PowerPoint, Excel, Word)
Competitive package of salary and other benefits.
For questions please contact Diederik at +31642672190 or by e-mail at Diederik@PaymentGenes.com
PaymentGenes is a global consulting and sourcing firm with HQ in Amsterdam. Our founders are payment specialists from Adyen, Braintree, GlobalCollect and Optimal Payments.
We engage at a strategic level, we provide holistic advice across the business on product alignment, acquiring, scheme rules and go-to- market planning. Our experience spans across the world and this gives us a unique understanding of the complexities of each different market and a broader view of the global payment industry.
FinTech, Ambitious, Payments, Mobility, Business Development, Operations, Head of, Team Lead.