In the latest episode of the Voices in Payments podcast, we explore the evolution and impact of carrier billing with Clemens Leitner, CEO of DIMOCO - a company with nearly 25 years of experience in the payments industry.
Clemens shares expert insights on how carrier billing has grown from a niche solution to a widely adopted payment method. We also explore the hurdles businesses encounter as they grow, the impact of AI on payments, and how DIMOCO supports merchants in expanding globally while addressing local market needs.
🛍️ The Evolution of Carrier Billing:
Carrier billing started as a niche payment method but has grown significantly over the past decade. Today, millions of people in Europe rely on it for subscription services like Netflix and Google Play. For instance, around 12 million people in France and 10% of the German population use carrier billing regularly. DIMOCO has been at the forefront of this growth, helping to develop it into a competitive payment option. Despite its progress, it remains an underutilized tool with potential for broader adoption.
🌎 Balancing Local Expertise with Global Reach:
Carrier billing, when combined with traditional payment methods, offers a powerful solution that spans both local and global markets. While carrier billing services are most prominent in European markets, they are increasingly being utilized by merchants worldwide. This blend of regional expertise with the ability to scale globally ensures that payment solutions can meet diverse business needs and adapt to different industry contexts.
🚀 Supporting Scale-Ups:
Many businesses face challenges as their payment systems struggle to keep pace with growth. Common obstacles, such as unexplained error codes and high rates of card abandonment, can hinder scalability. To address these issues, businesses can benefit from working closely with payment providers who offer personalized support, helping them identify and resolve these bottlenecks to unlock new growth potential and streamline payment processes.
“Cards will stay relevant, especially where they are seamless. They will not disappear. And ATMs will take over in verticals where their service, what they are providing, is better for the consumers. Account-to-account payments will also grow over the next 2 to 3 years, especially driven by the merchants themselves and their desire for optimizing the costs when it comes to payments (...). Carrier billing started as a niche payment method but has grown significantly over the past ten years. We see high adoption within this niche, and people are making use of carrier billing regularly.”
With more than 15 years of management experience in the payments industry, Clemens Leitner has built a reputation for driving growth and innovation. Specializing in go-to-market strategies, market entry execution, and the development of new business verticals, Clemens Leitner brings a wealth of expertise across Acquiring, Online Payments, Alternative Payment Services, Carrier Billing, e-commerce, and m-commerce.
The “Voices in Payments” Podcast, is an initiative launched by PaymentGenes to positively impact the payments community, by educating and connecting the market with vertical-specific industry expertise. PaymentGenes focuses on providing expertise-driven Payments Consultancy, Recruitment and Academy. These services all resolve and intersect around payments. Learn more about how we can help your business!
In the second episode, Sjoerd Leemhuis, CEO & Co-founder at Owlin dives into the use of AI in detecting risks and trends. This episode is a must listen for any company looking to educate themselves about using natural language processing and AI to turn data into comprehensive insights.
